Returns & Exchanges

At Rebuild IT, we stand by the quality of our refurbished electronics and offer a 30-day return policy to ensure your complete satisfaction. If your device isn't performing as expected, we are committed to making it right through a simple exchange or full refund.

1

Initiate Your Request

Log into your account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Device

Perform a factory reset to remove all personal data and ensure the device is securely packed in its original packaging with all included accessories.

3

Ship to Rebuild IT

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing